Refund Policy

General Policy

At MsgOrb, we strive to ensure that our customers are satisfied with our services. However, due to the nature of our cloud-based infrastructure and direct integration with third-party networks (such as Meta's WhatsApp network and telecom partners), our refund policy is strictly governed by the following terms.

Subscription Plans

Monthly Subscriptions: All monthly subscription fees are non-refundable. If you choose to cancel your subscription, you will continue to have access to the service until the end of your current billing period. We do not provide prorated refunds or credits for partially used months.

Annual Subscriptions: You have a 14-day window from the initial date of an annual subscription purchase to request a prorated refund if you are dissatisfied. After 14 days, the annual subscription is entirely non-refundable.

Usage Credits (Calling & Messaging)

Preloaded usage credits purchased for international calling or WhatsApp messaging limits are non-refundable. Because credit balances represent capacity permanently provisioned on your behalf within third-party carrier networks, they cannot be returned or converted back into cash. Unused credits may expire if your account is inactive for more than 12 consecutive months.

Exceptions & Disputes

Refunds will be considered on a case-by-case basis in the event of:

• Billing errors or unauthorized transactions (which must be reported within 30 days of the charge).
• Significant, documented platform outages that substantially prevented your use of the service, in which case we may provide service credits at our discretion.

How to Request a Refund

To request a refund under the eligible circumstances outlined above, please contact our support team at billing@msgorb.com or support@msgorb.com. Include your account email, the charge amount, the date of the transaction, and the reason for your request.