Frequently Asked Questions

Open WhatsApp Settings in your dashboard and click "Connect with Facebook" to run Meta's official Embedded Signup. If you already hold a permanent System User access token, you can instead paste it together with your WhatsApp Business Account ID under Advanced Setup — your Phone Number ID is detected for you.

Yes, provided you comply with our Acceptable Use Policy, the Telephone Consumer Protection Act (or equivalent local laws), and WhatsApp's Commerce and Business Policies via proper opt-ins.

No. Our platform integrates with the official WhatsApp Business API, meaning you must use a registered WhatsApp Business account rather than a personal number.

No. MsgOrb does not sell message credits and never caps how many messages you send. Your plan limits how many contacts you can store — 60 on Free, 200 on Basic, 500 on Growth, 1,500 on Pro, and more on Enterprise. The messages themselves are billed to you by Meta through your own WhatsApp Business Account. Meta separately limits how many new people a number may start conversations with in 24 hours, beginning at 250 and rising as your number builds a good sending record.

Yes. The Free plan holds up to 60 contacts across as many groups as you like, with no limit on how many messages you send them, so you can run a real campaign before paying. Paid plans raise the contact limit.