WhatsApp AI agent
Software that answers people’s questions on WhatsApp in natural language, from information the organization provides.
An AI agent reads a person’s question and writes an answer, rather than matching fixed keywords. Good agents answer only from what the organization tells them and hand anything sensitive or unknown to a person.
MsgOrb’s AI Agent is a $19/month add-on on any paid plan. It answers after Smart Replies, from your own knowledge base, and passes refunds, complaints and safety questions to your team.