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Smart Auto-Replies

Answering the questions a group asks after an announcement goes out.

Section 4 of the workflow builder is a list of switches. Turn one on and MsgOrb answers that question automatically when a member replies. Several of them ask you to type the answer.

SwitchAnswersYou supply
Time / Date answers*What time?*The time and date
Venue / Location answers*Where?*Venue or link
Organizer details*Who do I contact?*Name and contact
RSVP confirmation*I will attend*Nothing
Greeting acknowledgementThanks and greetingsNothing
Dress code*What should I wear?*Dress code
Parking / Directions*Where do I park?*Parking notes
Cost / Ticket price*How much?*Cost details
Agenda / Program*What is the programme?*Programme outline

How long they stay active

Answers run from the moment the message reaches each member until 24 hours after that send. To change that, set Stop answering at in section 4:

  • Announcing an event days ahead? Set it to when the event ends, so members can ask about the time or venue all week.
  • Event already over? Set it earlier so answers stop sooner.

After that time, nothing is answered automatically. A late message like *"ok"* or *"more info"* is not matched to an old broadcast — it waits for you in the Inbox instead.

A bare acknowledgement — *ok*, *thanks*, *noted*, a thumbs-up — is never answered, even while answers are running, because it is not a question. *Yes*, *I will attend* and *count me in* still confirm attendance.

Quick-reply buttons

The Quick-reply buttons field in section 3 takes up to three comma-separated labels, for example YES, Can't make it, More info. They appear as tappable buttons so a member replies with one tap, and each tap opens their 24-hour window.

Held attachments

A flier attached in section 3 is not pushed out with the announcement. It is released when a member asks for it using a media word — *flier*, *flyer*, *poster*, *brochure*, *leaflet*, *pamphlet*, *picture*, *photo* or *image*. Asking *what is the programme?* returns the programme answer as text instead, not the file.

This is not a language model. Each switch matches fixed keywords in the incoming message against the answer you typed. Anything it does not recognise goes to the Inbox for a person to answer.