Parents only ever send one word: Check in. The desk sign and the confirm button type it for them.
The reply to "Check in"
MsgOrb answers every Check in straight away. The parent wrote first, so the reply is free.
| Who sends it | What they get back |
|---|---|
| A registered parent whose children aren't checked in yet | Their family QR code, with an Open family QR button. The first time, it also confirms their number. |
| A parent whose children are already checked in today | Today's pickup code, with an Open pickup pass button |
| A number that isn't registered | A Register button that opens your registration link |
The pickup pass
When a volunteer checks children in, the parent gets a WhatsApp message with the children's names, the pickup code and an Open pickup pass button. The pass page shows the code in large letters for the volunteer at pickup. It works for that day only, and shows when the children have been collected.
| When | How it's sent | Cost |
|---|---|---|
| The parent messaged you in the last 24 hours, for example Check in from the desk sign | A reply in the chat | Free |
| The parent didn't message you that day, and their number is confirmed | Your backup template, if one is approved and switched on | A paid Meta Utility message |
| Neither | Not sent. The volunteer writes the code on the child's sticker and a slip. | Free |
Messages never go to a parent who replied STOP.
Confirming a parent's number
A parent's number is confirmed when they send Check in, when a free pickup pass reaches them, or when you click Mark number confirmed on their family. The Not confirmed count on the Kids Check-in page shows how many still need it. Only confirmed numbers get the paid backup template.