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Documentation home
Getting Started
What is MsgOrb WhatsApp Automation?
Requirements
First setup checklist
Your first campaign
WhatsApp Setup
Connecting Meta and WhatsApp
Access tokens and permissions
Your WhatsApp Business number
Number health and messaging limits
Connection troubleshooting
Contacts
Groups
Adding contacts
Join links and self-registration
Contact status and health
Plan limits
Templates and Messages
What a WhatsApp template is
Creating a template
The built-in library
Submitting a template to Meta
The 24-hour window and free-form messages
Campaigns
Creating a campaign
Scheduling and repeating
Preventing duplicate campaigns
Campaign status
Monitoring campaigns
Automation
Automation overview
The workflow engines
Creating an automation
Smart Auto-Replies
Testing and troubleshooting automations
Appointments and Notifications
Notifications overview
Setting up a notification
Testing a notification
Notification errors
API and Developers
Authentication
Notification endpoint
Self-registration endpoint
Inbound Meta webhooks
Troubleshooting
Nothing is being delivered
Template rejected or reclassified
Connection problems
Contact and import problems
FAQ
General questions
Sending questions
Documentation
Campaigns
Campaigns
Queueing an announcement, scheduling and repeating it, and reading the result.
Creating a campaign
Campaigns are created in the workflow builder, not on the Campaigns page.
Scheduling and repeating
Send later, repeat on an interval, and what gets queued up front.
Preventing duplicate campaigns
The warning that appears when the same announcement is already queued.
Campaign status
The five campaign states and the per-recipient states behind them.
Monitoring campaigns
The four places that tell you what happened, and which to use when.
All documentation
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